1. Log into your account: Select the “person” icon in the top right corner. 
2. Navigate to your orders: Scroll down to "Orders" on your account page, then Select "Buy Again." 
3. Reason for reorder: Let us know why you're ordering again and then select "Request Your Return." 

That's it! You'll be redirected from the checkout page to reorder the products you've selected. 

1. Log into your account: Select on the "person" icon at the top right corner of the site. 
2. Navigate to your orders: Scroll down to "Orders" on your account page, then Select "Request Return." 
3. Provide details: Choose your reason for return and add a note providing some context. Select "Request Your Return" to submit. 

Once you've completed these steps, your return request will be sent for review. We'll notify you via email once it's processed. The sooner you let us know you’d like to return an item, the better! 

You have up to 10 days from the date of purchase to initiate a return on most items. For specific refund policies on hardware and consumables, please refer to specific questions in the FAQ section, as terms and conditions may vary.

We're happy to accept returns for hardware under the following guidelines: 

• The product box must be clean and undamaged, with no markings such as writing, stamps, or shipping labels (e.g., RMA numbers). 
• All products must be double-boxed using the original manufacturer's packaging, both inside and outside. 
• Returns must include all manuals, cables, warranty cards, and accessories in their original condition as received. 
• Customers have 10 days from the invoice date to request a return for hardware products, and the issued return authorization is valid for 10 days from the date of issue. 
• Returns resulting from customer error are subject to a 25% restocking fee. 
• Customers are responsible for freight costs associated with returning the product. 
• For warranty-related issues occurring more than 30 days from the invoice date, please refer to the manufacturer's website for warranty details and processing. 

A consumable is a label, receipt paper, or a ribbon

Please reach out to us via email or phone promptly so we can assist you with your cancellation or exchange! 

If your item is shipped you will have to process a return in your account.

We're happy to accept returns for consumables under the following guidelines: 

• Unused or defective items are eligible for a refund or replacement. 
• Used items cannot be returned to Bravo Store Supplies. 
• A replacement product will be invoiced and shipped once Bravo Store Supplies receives the returned product in its original packaging. 
• Customers are responsible for freight costs associated with returning the product. 

If your order is delayed, we recommend reaching out to the shipping carrier directly as soon as possible. They can provide updates and help resolve any issues with the shipment. 

For additional information, you can visit FedEx's FAQ Page. 

If you need further assistance, please feel free to reach out to us at hello@bravostoresupplies.com. We're here to help! 

If we receive an order back from you due to a shipment issue, don't worry – we've got you covered! We'llget in touch with you right away. You'll then have the option to choose a refund or have your item reshipped to you via ground shipping. Our goal is to make sure you're satisfied with your experience, every step of the way.

If you're wondering why your refund hasn't been processed yet, please reach out to us. We're here to help! 

Any defective hardware not returned within 10 days will need to be processed by the manufacturer. 

If it's been 10 days since you returned your item and you still haven't received your refund, please get in touch with us. 

We are unable to accept returns on merchandise under the following conditions: 

• If the condition of the item was misrepresented. 
• If the received product is damaged in any way (unless damaged during shipment). 
• If test results indicate a fully functioning product, when the reason for return was non-functionality. 

If you have recently requested a return, please allow us 3-5 days to review it. 

If an item is defective, you can request a refund within the first 10 days of receiving it. Please note, a defective item does not include issues caused by abuse, alterations, improper maintenance, improper operation, or normal wear and tear. 

For defective items reported after 10 days, customers must contact the manufacturer directly. Visit the manufacturer’s website for warranty details and procedures. 

Installation support does not come directly with a purchase however, Bravo Customer Support does offer installation assistance. You can schedule a support session with them by calling 1.888.407.6287.

If your merchandise arrives damaged, please reach out to us right away with proof of damage. Claims for damaged items must be filed by the seller against the shipping courier if shipped via FedEx. 

Depending on the situation, you may receive a refund or a replacement. 

Go here to file a claim with FedEx for a missing order. 

If you’d like to change your shipping address, please contact us as soon as possible. Once your order has been shipped, we're unable to change your shipping address or issue a refund for your purchase.