Step 1: Log into your account by clicking on the "person" icon on the top upper right corner of the site.

Step 2: On your account page, scroll down to "orders" and click "buy again".

Step 3: Select your reason for return and a note. Then select "request your return".

You will be redirected from the checkout page for the products you have chosen to reorder.

You have 10 days to begin to process your return from order date.

Step 1: Log into your account by clicking on the "person" icon on the top upper right corner of the site.

Step 2: On your account page, scroll down to "orders" and click "request return".

Step 3: Select your reason for return and a note. Then select "request your return".

Once you complete the following steps, your return request will have been sent and is being reviewed. We'll email you once it's been completed.

The sooner you contact us the better.

You can make a return within 10 days of purchase.

Please scroll through the FAQ for refund policies on hardware and consumables as there are different terms & conditions.

Yes! We take returns on hardware if it meets the following criteria:

• The product box must be clean and undamaged, with no marks of any kind. This includes writing,
  stamps, or shipping labels. i.e. written RMA numbers.
• All products must be double boxed. Original manufacturer's packaging, both inside and outside must be used.
• Returns must be complete with all manuals, cables, warranty cards, etc. just as you received them. 
• Customers have 10 days from date of invoice to request a return on hardware products. The return issued is valid for 10 days from issue date. 
• There will be a restocking fee of 25% on returns resulting from customer error.
• Customer is responsible for freight costs when returning product.
• All warranty-related hardware issues more than 30 days from date of invoice must go through manufacturer. Refer to manufacturer’s website for warranty details and process.

A consumable is a label, receipt paper, or a ribbon

Please contact us right away so we can assist you with your cancelation/exchange.

Step 1: Log into your account by clicking on the "person" icon on the top upper right corner of the site.

Step 2: On your account page, scroll down to "orders" and click "request return".

Step 3: Select your reason for return and a note. Then select "request your return".

Once you complete the following steps, your return request will have been sent and is being reviewed. We'll email you once it's been completed.

Yes, we take returns on consumables if it meets the following criteria:

• If the product is in unused condition or arrives in poor condition, you can request for a refund or replacement.
• If products show signs of use, they are not returnable to Bravo Store Supplies.
• A replacement product will be invoiced and sent upon receipt of product by Bravo Store Supplies. If you request a refund, you will receive it when Bravo Store Supplies receives the returned product in its original packing materials.
• Customer is responsible for freight costs when returning product.

You can find the tracking number and shipping carrier in the shipping confirmation email we sent you. If your order is late, we recommend contacting the shipping carrier directly as soon as possible. The carrier will be able to provide updates and assist with any issues related to the shipment.

Please contact Fedex to reschedule your delivery.

For more information, please visit Fedex's FAQ Page

If you need further assistance, please feel free to reach out to us at hello@bravostoresupplies.com

If we receive an order back from you due to a shipment issue, we will contact you immediately.

You will have the option of receiving a refund, or we will ship your item back to you ground.

If we had an issue regarding your return, please contact us.

Defective hardware not returned within 10 days will have to be processed by manufacturer.

If you haven't received a refund 10 days after you sent your item back, please contact us.

We can not accept returns on merchandise with the following conditions:

• If the condition of the item was misrepresented
• if the received product is damaged in any way (unless damaged during shipment)
• if tests results of a product returned on a is indicate a full functioning product, if the reason for cancellation was that it was non-functioning

If you have recently requested a return, please allow us 3-5 days to review it.

If an item is defective, you can request a refund within the first 10 days of your item’s arrival. A defective item excludes defects caused by abuse, alterations to the product, improper or insufficient maintenance, improper operation, or normal wear and tear.

For any defective item after 10 days, customer must go through the manufacturer. Refer to the manufacturer’s website for warranty details and process.

Support blog is coming soon!

No, no purchases include installation support.

Bravo Customer Support does provide installation support, and you can schedule a support session with them at +1 888-407-6287.

Please contact us immediately with proof of damage. All claims for damaged merchandise must be filed by the seller against shipping courier if shipped via Fedex.

You will be refunded or sent a replacement if seen fit.

For Fedex, you can file a claim on a missing order by clicking here.

If you have made this mistake, please reach out to us ASAP. Once your order is shipped, we cannot change your shipping address or refund you for your purchase.